Guideline Relating Forgot Password

1. Introduction to Password Recovery Welcome to the password recovery assistance page of 8K8. If you’ve forgotten your password, don't worry—we are here to help! This guide provides step-by-step instructions to safely and securely regain access to your account.

2. Step-by-Step Guide to Reset Your Password To begin the process of resetting your password, please click on the 'Forgot Password?' link located on the login page. This link is designed to guide you through the necessary steps to verify your identity and create a new password.

3. Verifying Your Identity For your security, we require you to verify your identity before you can reset your password. Please enter the email address associated with your 8K8 account on the page that follows. You will receive an email containing a verification link or code to confirm your identity.

4. Check Your Email Inbox After submitting your email address, check your inbox for a password reset email from 8K8. This email should arrive within a few minutes. If you do not see the email, please check your spam or junk mail folder to ensure it was not incorrectly filtered.

5. Following the Password Reset Link Once you receive the email, click on the provided link to proceed with setting your new password. This link will direct you to a secure page where you can enter a new password for your account.

6. Creating a Strong New Password When creating a new password, choose one that is strong and difficult for others to guess. Use a mix of letters, numbers, and special characters to enhance the security of your account. Avoid using easily guessed passwords such as "password" or "123456".

7. Confirming Your New Password After entering your new password, you will be asked to confirm it by typing it again in the provided field. This step ensures that there are no mistakes in the password you have chosen.

8. Completing the Password Reset Process Once you have entered and confirmed your new password, click on the 'Reset Password' button. You will receive confirmation that your password has been successfully updated, and you can now log in to your account with the new password.

9. Tips for Managing Your New Password Keep your new password secure by not sharing it with others and by avoiding the use of the same password across multiple sites or applications. Consider using a password manager to help maintain the security of your information.

10. Need Further Assistance? If you encounter any issues during the password reset process or if you did not receive the password reset email, please contact our customer support team. We are available 24/7 to assist you with any problems you may face and ensure you can access your account without delay.